Workplace communication in the 21st century requires both knowledge of sophisticated technologies as well as enhanced skills such as active listening, dialogue, and coaching.
Description:
- Listen well and encourage an open exchange of information and ideas using appropriate media.
Abilities:
- More than sharing information promotes an open exchange of information.
This is shown by having:
- Presence on the unit.
- Using face-to-face methods (one on one), small groups, and team meetings.
- Using other resources effectively: e-mail, news, letters, memo's, technology.
The Practices and Skills may include:
- Active listening skills.
- Coaching skills.
- Dialogue skills.
- Meeting management.
- Facilitation skills.
- Effective writing.
- Effective e-mail writing.
- Skills in new media: web, PowerPoint, Social media.
Tools:
- Communication tools and templates.
Leadership Resources:
| Internet | Other | |
|---|---|---|
|
|