Demonstrating a commitment to customers and service, not only involves extensive interaction and integration with the specific collaborative initiative, but also needs to foster continuous development of learning.
Description:
- They facilitate collaboration, cooperation and coalitions among diverse groups and perspectives aimed at learning to improve service.
Abilities:
- Able to understand client / patient / resident / family needs and preferences and apply these practically in service planning and activity.
This is shown by having:
- Client / patient / resident / family needs and preferences are at the center of service planning and delivery.
- The ability to work effectively and consistently with multiple stakeholders collaboratively.
The Practices and Skills may include:
- Formal and informal client / patient / resident / family engagement processes.
- Routine mechanisms to obtain feedback and incorporate information into quality improvement.
Tools:
- Patient satisfaction surveys.
- Compliments and Complaints policy and process.
- Quality teams.
- Accreditation processes.
- Stakeholder engagement plans for new programs.
- Quality review processes.
- Board quality walking tours and tracers.
Leadership Resources:
| Internet | Other | |
|---|---|---|