Health PEI staff and physicians have access to language interpretation support through Access Language Services (ALS). Services are 24/7 and are available for emergency situations and pre-booked appointments. Language interpretation services should be used when a client presents with a language barrier that will affect the quality of service delivery.
This is a phone-based interpreting service for Health PEI and offers many different languages.
To access Language Interpretation Services, click the blue button below:
Health PEI staff must identify themselves and their service site/department/unit when contacting ALS.
In non-emergency situations, the service is best utilized during business hours (8 a.m. to 4:30 p.m.). In emergency/after-hours situations, interpretation services are available, dispatched, and provided for an additional charge to Health PEI.
Following appropriate billing procedures:
- Billing is initiated to divisions when an interpreter is requested and dispatched.
- Finance will charge the billing costs to the requesting division.
- Language Interpretation Policy (available on the PDMS website, log-in and search)
- Jennifer LaRosa, A/Manager of Policy, Planning and Evaluation: firstname.lastname@example.org, (902) 368-4932
If issues arise, escalate the interpreting need to your Manager or Supervisor.
Additional information on language interpretation services will be added as it becomes available.