e-Health

Modernizing Health Care Connectivity Project - Rolling Network Outages

Access Switches - Scheduled Network Outage Notification - July 16th at QEH - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - August 6th at Multiple Sites - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - August 28th at PCH - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - September 3rd at QEH - Completed

Access Layer Switches - Scheduled Network Outage Notification - September 17th at QEH - Completed

Access Points Migrated to-date (PCH and QEH)

Access Layer Switches - Scheduled Network Outage Notification - October 8th at QEH - Completed

NOTE: Desk side support tomorrow will be done by onsite hospital desk top techs: Erik Brown, Jennifer MacDonald, Mike Boudreault

Access Layer Switches - Scheduled Network Outage Notification - October 22nd at QEH - Completed

Oct 22nd Outage Update: 

We are pleased to confirm that the TR4 outage activity was successfully completed as planned.
Work began at 11:00 PM and was completed by 1:24 AM. All services have been fully restored, and operations have resumed to normal.

All post-cutover testing was successful, and no issues were reported. The Service Centre has been notified and provided with the All-Clear, along with escalation instructions for any network-related concerns at the CTC on Thursday, October 23rd.

QEH EUS and Network Operations teams will continue to provide on-site and remote support as required to ensure stable performance following the activity.

Access Layer Switches - Scheduled Network Outage Notification - November 19th at QEH - Completed

Impacted Areas:

Units 1-9 (All Units)
Infection Control
Classroom G
ICU/CCU: Critical Care
Health Records
L&D
Nutrition Services
Pastoral Care
ITSS EUS Office
Pharmacy
Staffing Office Room
Telecommunications
Doctor's Lounge
Physical Medicine

Nov 19th Outage Status Update:

We are pleased to confirm the successful and efficient execution of Nov19th's coordinated outage across QEH TR3, TR8, TR9, and TR16.

Success Metrics & Scope:

• Completion Time: Concluded at 11:54 PM, approximately 2 hours ahead of the scheduled 2:00 AM completion target.
• Clinical Scope: Successfully migrated and restored network services across all targeted zones, including:
  • High-Acuity Areas: ICU/CCU, L&D, Pharmacy, Units 1-9 (Med/Surg, Rehab, Gyn/Mat).
  • Support Services: Nutrition Services, Infection Control, Admitting & Pastoral Care, Main Elevator Zones, and all associated offices/lounges.
• Key Outcome: Zero critical incidents reported during cutover or post-validation. Service restoration was confirmed with operational leads on-site.

This achievement reinforces our operational rigor. We are now focusing all preparation efforts on the upcoming TR12 (Emergency Department) migration on Dec 10^th 2025.

Upcoming Scheduled Outages: