EMR

The Provincial EMR is Prince Edward Island's province-wide solution for collecting, sharing and utilizing patient information for community healthcare providers. It forms part of the Electronic Health Record (EHR) system.

Support Contact Information

As a Provincial EMR user, there are many ways to access support:

For support with the Telus Collaborative Health Record (CHR), contact Telus directly
• Intercom Live Chat (Purple Chat), as well as a Live Voice Chat (accessed through the Live Chat feature), is available Monday through Friday from 7:30 a.m. to 8:30 p.m. (except PEI statutory holidays) when you are logged into the system
• 24/7 support is available to customers for emergency purposes by calling 1-888-369-3643, Ext. 6 or by emailing chrsupport@telus.com

For Non-EMR Issues (e.g., hardware, print, scan, connectivity, Dragon Problems)
• For HPEI Staff in HPEI facilities, email the ITSS Service center at servicecentre@gov.pe.ca or call 902-620-3600
• If not on the Government Network, contact your IT Provider

For Access Forms (e.g., new user form, change user form, enhancement requests)
• Please complete the appropriate form (located below) and submit the form to EMR Support at emrsupport@gov.pe.ca

For Training support or Implementation issues/questions (e.g., Multi-Factor Authentication set-up)
• Please contact EMR Support at emrsupport@gov.pe.ca or your assigned EMR Advisor

User Request Forms

New user request form ^PDF

Change user request form ^PDF

Enhancement request form ^PDF

Enhancement request guidelines ^PDF

MHA New user request form ^PDF

MHA Change user request form ^PDF

Virtual Training Schedule

Provincial EMR virtual training schedule ^PDF

Standard Operating Procedures

Patient Status and Primary Practitioner fields to support Panel Identification in the Provincial EMR SOP ^PDF

Panel Identification and Maintenance ^PDF

Referrals

Setting up referrals from the inbox or scanned documents ^VIDEO

Setting up referral folder filters ^VIDEO

Sending an internal referral ^VIDEO

Sending an outgoing referral ^VIDEO

Managing outgoing referrals folder ^VIDEO

Triaging referrals and sending accepted, rejected, or additional information required messages ^VIDEO

Billing

Billing Setting^VIDEO

Quick Billing, Template and Folder ^VIDEO

Quick Billing in the CHR ^PDF

Lab Integration

CHR Genlab Integration Training ^VIDEO

Reviewing and Managing Gen Labs Quick Reference Guide^PDF

Gen Lab Tips-One Pager ^PDF

Gen Lab Flowsheet ^PDF

PrescribeIT

PrescribeIT ^VIDEO

PrescribeIT enabled PEI Pharmacies ^PDF

EMR View Only Roles

The EMR Program has initiated the roll-out of approved View Only roles across prioritized areas in Emergency Departments and Acute Care as decided by Leadership. Positions and groups will be notified by their managers/leaders when to expect view only roles in their areas and the EMR Program will reach out when accounts are set up.

Provincial EMR View Only Training ^VIDEO