Support Contact Information

As a provincial EMR user, there are many ways to access support:

  • Intercom Live Chat (Purple Chat), as well as a Live Voice Chat (accessed through the Live Chat feature), is available Monday through Friday from 7:30 a.m. to 8:30 p.m.  (except PEI statutory holidays) when you are logged into the system.
  • 24/7 support is available to customers for emergency purposes by calling 1-888-369-3643, Ext. 6 or by emailing chrsupport@telus.com 
  • Contact EMR Support at emrsupport@gov.pe.ca​​​​​​​
  • Contact EMR Advisor

User Request Forms

New user request form PDF

Change user request form PDF

Enhancement request form PDF


Virtual Training Schedule

Provincial EMR virtual training schedule PDF


Provincial EMR Active User List

Provincial EMR Active User List  PDF



Setting up referrals from the inbox or scanned documents VIDEO

Setting up referral folder filters VIDEO

Sending an internal referral VIDEO

Sending an outgoing referral VIDEO

Managing outgoing referrals folder VIDEO

Triaging referrals and sending accepted, rejected, or additional information required messages VIDEO



Billing Setting VIDEO

Quick Billing, Template and Folder VIDEO

Quick Billing in the CHR PDF



PrescribeIT  VIDEO

PrescribeIT enabled PEI Pharmacies PDF


Multi-Factor Authentication

How to turn on multi-factor authentication in the EMR

Enabling Multi-Factor Authentication PDF

Setting up MFA in the EMR VIDEO


Additional Resources

EMR Analytics: An Introduction VIDEO

Provincially recommended file names and tags PDF

Provincial EMR Business Continuity Plan Guidelines PDF



Last Updated
Thu, 11/30/2023 - 12:00