Support Contact Information
As a provincial EMR user, there are many ways to access support:
- Intercom Live Chat (Purple Chat), as well as a Live Voice Chat (accessed through the Live Chat feature), is available Monday through Friday from 7:30 a.m. to 8:30 p.m. (except PEI statutory holidays) when you are logged into the system.
- 24/7 support is available to customers for emergency purposes by calling 1-888-369-3643, Ext. 6 or by emailing chrsupport@telus.com
- Contact EMR Support at emrsupport@gov.pe.ca
- Contact EMR Advisor
User Request Forms
Virtual Training Schedule
Provincial EMR virtual training schedule PDF
Provincial EMR Active User List
Provincial EMR Active User List September 2023 PDF
Referrals
Setting up a referrals from the inbox or scanned documents
Setting up referral folder filters
Sending an internal referral
Sending an outgoing referral
Managing outgoing referrals folder
Triaging referrals and sending accepted, rejected, or additional information required messages
Billing
PrescribeIT
PrescribeIT
Multi-Factor Authentication
How to turn on multi-factor authentication in the EMR
Enabling Multi-Factor Authentication PDF
Additional Resources
EMR Analytics: An Introduction
Provincially recommended file names and tags PDF