Support Contact Information
As a provincial EMR user, there are many ways to access support:
- Intercom Live Chat (Purple Chat), as well as a Live Voice Chat (accessed through the Live Chat feature), is available Monday through Friday from 7:30 a.m. to 8:30 p.m. (except PEI statutory holidays) when you are logged into the system.
- 24/7 support is available to customers for emergency purposes by calling 1-888-369-3643, Ext. 6 or by emailing chrsupport@telus.com
- Contact EMR Support at emrsupport@gov.pe.ca
- Contact EMR Advisor
User Request Forms
Virtual Training Schedule
Provincial EMR virtual training schedule PDF
Provincial EMR Active User List
Provincial EMR Active User List PDF
Referrals
Setting up referrals from the inbox or scanned documents VIDEO
Setting up referral folder filters VIDEO
Sending an internal referral VIDEO
Sending an outgoing referral VIDEO
Managing outgoing referrals folder VIDEO
Triaging referrals and sending accepted, rejected, or additional information required messages VIDEO
Billing
Billing Setting VIDEO
Quick Billing, Template and Folder VIDEO
PrescribeIT
PrescribeIT VIDEO
PrescribeIT enabled PEI Pharmacies PDF
Multi-Factor Authentication
How to turn on multi-factor authentication in the EMR
Enabling Multi-Factor Authentication PDF
Setting up MFA in the EMR VIDEO
Additional Resources
EMR Analytics: An Introduction VIDEO
Provincially recommended file names and tags PDF
Provincial EMR Business Continuity Plan Guidelines PDF