Support Contact Information

As a provincial EMR user, there are many ways to access support:

  • Intercom Live Chat (Purple Chat), as well as a Live Voice Chat (accessed through the Live Chat feature), is available Monday through Friday from 7:30 a.m. to 8:30 p.m.  (except PEI statutory holidays) when you are logged into the system.
  • 24/7 support is available to customers for emergency purposes by calling 1-888-369-3643, Ext. 6 or by emailing chrsupport@telus.com 
  • Contact EMR Support at emrsupport@gov.pe.ca​​​​​​​
  • Contact EMR Advisor

User Request Forms

New user request form PDF

Change user request form PDF

Enhancement request form PDF


Virtual Training Schedule

Provincial EMR virtual training schedule PDF


Provincial EMR Active User List

Provincial EMR Active User List September 2023 PDF



Setting up a referrals from the inbox or scanned documents

Setting up referral folder filters

Sending an internal referral

Sending an outgoing referral

Managing outgoing referrals folder

Triaging referrals and sending accepted, rejected, or additional information required messages



Quick Billing in the CHR PDF






Multi-Factor Authentication

How to turn on multi-factor authentication in the EMR

Enabling Multi-Factor Authentication PDF


Additional Resources

EMR Analytics: An Introduction

Provincially recommended file names and tags PDF



Last Updated
Mon, 09/25/2023 - 12:00