The Provincial EMR is Prince Edward Island's province-wide solution for collecting, sharing and utilizing patient information for community healthcare providers. It forms part of the Electronic Health Record (EHR) system.
Support Contact Information
As a Provincial EMR user, there are many ways to access support:
For support with the Telus Collaborative Health Record (CHR), contact Telus directly
• Intercom Live Chat (Purple Chat), as well as a Live Voice Chat (accessed through the Live Chat feature), is available Monday through Friday from 7:30 a.m. to 8:30 p.m. (except PEI statutory holidays) when you are logged into the system
• 24/7 support is available to customers for emergency purposes by calling 1-888-369-3643, Ext. 6 or by emailing chrsupport@telus.com
For Non-EMR Issues (e.g., hardware, print, scan, connectivity, Dragon Problems)
• For HPEI Staff in HPEI facilities, email the ITSS Service center at servicecentre@gov.pe.ca or call 902-620-3600
• If not on the Government Network, contact your IT Provider
For Access Forms (e.g., new user form, change user form, enhancement requests)
• Please complete the appropriate form (located below) and submit the form to EMR Support at emrsupport@gov.pe.ca
For Training support or Implementation issues/questions (e.g., Multi-Factor Authentication set-up)
• Please contact EMR Support at emrsupport@gov.pe.ca or your assigned EMR Advisor
User Request Forms
Enhancement request guidelines PDF
MHA Change user request form PDF
Virtual Training Schedule
Provincial EMR virtual training schedule
Standard Operating Procedures
Panel Identification and Maintenance One-Pager PDF
Referrals
Setting up referrals from the inbox or scanned documents VIDEO
Setting up referral folder filters VIDEO
Sending an internal referral VIDEO
Sending an outgoing referral VIDEO
Managing outgoing referrals folder VIDEO
Triaging referrals and sending accepted, rejected, or additional information required messages VIDEO
Billing
Billing Setting VIDEO
Quick Billing, Template and Folder VIDEO
Lab Integration
CHR Genlab Integration Training VIDEO
Reviewing and Managing Gen Labs Quick Reference Guide PDF
PrescribeIT
PrescribeIT VIDEO
PrescribeIT enabled PEI Pharmacies PDF
EMR View Only Roles
The EMR Program has initiated the roll-out of approved View Only roles across prioritized areas in Emergency Departments and Acute Care as decided by Leadership. Positions and groups will be notified by their managers/leaders when to expect view only roles in their areas and the EMR Program will reach out when accounts are set up.
Provincial EMR View Only Training VIDEO
Multi-Factor Authentication
How to turn on multi-factor authentication in the EMR
Enabling Multi-Factor Authentication PDF
Setting up MFA in the EMR VIDEO
Additional Resources
EMR Analytics: An Introduction VIDEO
Provincially recommended file names and tags PDF
Provincial EMR Business Continuity Plan Guidelines PDF
QEH Pediatric Clinic Transition to EMR PDF