EMR

The Provincial EMR is Prince Edward Island's province-wide solution for collecting, sharing and utilizing patient information for community healthcare providers. It forms part of the Electronic Health Record (EHR) system.

Support Contact Information

As a Provincial EMR user, there are many ways to access support:

For support with the Telus Collaborative Health Record (CHR), contact Telus directly
• Intercom Live Chat (Purple Chat), as well as a Live Voice Chat (accessed through the Live Chat feature), is available Monday through Friday from 7:30 a.m. to 8:30 p.m. (except PEI statutory holidays) when you are logged into the system
• 24/7 support is available to customers for emergency purposes by calling 1-888-369-3643, Ext. 6 or by emailing chrsupport@telus.com

For Non-EMR Issues (e.g., hardware, print, scan, connectivity, Dragon Problems)
• For HPEI Staff in HPEI facilities, email the ITSS Service center at servicecentre@gov.pe.ca or call 902-620-3600
• If not on the Government Network, contact your IT Provider

For Access Forms (e.g., new user form, change user form, enhancement requests)
• Please complete the appropriate form (located below) and submit the form to EMR Support at emrsupport@gov.pe.ca

For Training support or Implementation issues/questions (e.g., Multi-Factor Authentication set-up)
• Please contact EMR Support at emrsupport@gov.pe.ca or your assigned EMR Advisor