The Provincial EMR is Prince Edward Island's province-wide solution for collecting, sharing and utilizing patient information for community healthcare providers. It forms part of the Electronic Health Record (EHR) system.
As a Provincial EMR user, there are many ways to access support:
- For support with the Telus Collaborative Health Record (CHR), contact Telus directly via Intercom Live Chat (Purple Chat), as well as a Live Voice Chat (accessed through the Live Chat feature), is available Monday through Friday from 7:30 a.m. to 8:30 p.m. (except PEI statutory holidays) when you are logged into the system
- 24/7 support is available to customers for emergency purposes by calling 1-888-369-3643, Ext. 6 or by emailing chrsupport@telus.com
- For Non-EMR Issues (e.g., hardware, print, scan, connectivity, Dragon Problems):
- for HPEI Staff in HPEI facilities, email or call the ITSS Service Centre
- if not on the Government Network, contact your IT Provider - For Training support or Implementation issues/questions (e.g., Multi-Factor Authentication set-up), please contact EMR Support at emrsupport@gov.pe.ca or your assigned EMR Advisor
Please complete the appropriate form (located below) and submit the form to EMR Support at emrsupport@gov.pe.ca
User Request Forms
MHA Change User request form PDF
Enhancement Request Forms
2025-10-23| New Referral Indicator in Contact Letters; New Forms PDF
2025-10-03| Prescriptions; New Content forms, Letters, Qnaires, Patient handouts PDF
2025-09-26| PEI Provincial EMR Patient Initiated Cancellations PDF
2025-09-08 | Important Reminders PDF
2025-08-05 | SRC Update PDF
2025-07-23 | Follow-up Global Appt Types; PAP Smear Renamed to HPV Testing; Medical Learners/Student New Training offers; Provincial EMR Update Sessions PDF
2025-07-08 | Provincial EMR Security and Access PDF
2025-06-23 | Use of Email; New Forms/Templates; PEIPA Pelvic Physio PDF
2025-06-10 | Redesigned Inbox; New Forms PDF
2025-05-27 | New Forms; New Message Templates; QEH Cardiac Care Provider Referral letter PDF
2025-05-26 | Dragon Medical One (DMO) Software Upgrade PDF
2025-05-08 | Clinical Communications for PrescribeIT® Phase 2A Live on Thursday, May 8, 2025 PDF
2025-04-22 | Injections; Forwarding Messages; Queens DEC Changes, Archiving Forms in the EM PDF
2025-03-18 | Framingham Reference Guide PDF
2025-02-04 | Changes to Presenting Issues and Encounter Templates PDF
2025-01-08 | Changes to Pharmacy Participation in PrescribeIT® in PEI PDF
Provincially recommended file names and tags PDF
Multi-Factor Authentication
How to turn on multi-factor authentication in the EMR
Enabling Multi-Factor Authentication PDF
Setting up MFA in the EMR VIDEO
PrescribeIT
PrescribeIT VIDEO
PrescribeIT 2A Quick Reference Guide PDF
PrescribeIT 2A Demo VIDEO
Referrals
Setting up referrals from the inbox or scanned documents VIDEO
Setting up referral folder filters VIDEO
Sending an internal referral VIDEO
Sending an outgoing referral VIDEO
Managing outgoing referrals folder VIDEO
Triaging referrals and sending accepted, rejected, or additional information required messages VIDEO
Updated Referral Forms Version 2 PDF
Billing
Billing Setting VIDEO
Quick Billing, Template and Folder VIDEO
Updating Your CHR Billing Templates PDF
Submitting Bills Over 90 Days and Over 1 Year PDF
Lab Integration
CHR Genlab Integration Training VIDEO
Reviewing and Managing Gen Labs Quick Reference Guide PDF
Analytics
EMR Analytics: An Introduction VIDEO
Virtual Training Schedule
EMR Virtual Training Model and Schedule- Medical Learners/Students PDF
EMR Virtual Training Model and Schedule-Operational Support PDF
EMR View Only Roles
The EMR Program has initiated the roll-out of approved View Only roles across prioritized areas in Emergency Departments and Acute Care as decided by Leadership. Positions and groups will be notified by their managers/leaders when to expect view only roles in their areas and the EMR Program will reach out when accounts are set up.