e-Health

Modernizing Health Care Connectivity Project - Rolling Network Outages

Upcoming Scheduled Outages:

March 4th, 2026 - 11PM - 2AM - QEH Boiler Plant - Mechanical Area

List of devices Connected:

Access Layer Switches - Scheduled Network Outage Notification - February 11th at QEH - To Do

Outage Status:

We are pleased to confirm the successful execution of the MHCC network equipment upgrade at Queen Elizabeth Hospital (QEH), 3rd Floor.

SUCCESS METRICS & SCOPE:

• Completion Time: Concluded at 1:29 AM, within the scheduled window. The high-priority list was completed by 11:30 PM.
• Clinical Scope: Successfully migrated and restored wired and wireless services across all impacted 3rd Floor areas, including:
  • Laboratory Departments: General Office, CA, Cytology, Hematology, Blood Transfusion, Endoscopy, Chemistry, Histology, Immunology, Microbiology, Pathology
  • Pharmacy (PACMED1)
  • Human Resources
  • PSC Offices
  • Administration (Business Office)
  • QEH Foundation
  • Maintenance / Johnson Controls (Penthouse)
• Key Outcome: No critical incidents were reported during cutover or validation. Connectivity was confirmed, and monitoring will continue next business day.

This was a controlled planned outage execution aligned with our MHCC modernization roadmap.

Thank you for your continued collaboration and support.
 

Access Layer Switches - Scheduled Network Outage Notification - January 21st at QEH - Completed

Outage Status:

We are  pleased to confirm the successful execution of tonight’s coordinated outage activity in QEH TR5.

Success Metrics & Scope:
• Completion Time: Concluded at 1:45 AM
• Clinical Scope: Network services successfully migrated and restored across all targeted areas, including:
   – High-Acuity Areas: OR-adjacent administrative functions and clinical support zones
   – Support Services: Pharmacy, Biomed, Nutrition Services, Maintenance
• Key Outcome: No critical incidents reported during cutover or post-validation. Service restoration was confirmed on site.

Access Layer Switches - Scheduled Network Outage Notification - December 10th at QEH - Completed

Outage Status:

We are pleased to confirm the successful and efficient execution of tonight’s coordinated outage activity for the TR12 Access Layer migration under the Modernizing Health Care Connectivity (MHCC) program.

Success Metrics & Scope:

• Completion Time: Concluded at 12:23 AM ahead of the scheduled 1:00 AM completion target.
• Clinical Scope: Successfully migrated and restored network services across all targeted areas, including:
  • High-Acuity Areas: Emergency Department, Trauma Bay
  • Support Services: Triage, ED Admitting, ED Clinical Core

Key Outcome: No critical incidents were reported during the cutover or post-validation period. Service restoration was confirmed.

Affected Areas at Queen Elizabeth Hospital:  The following areas are impacted:

• Emergency Department
• Triage
• Trauma Bay
• ED Admitting
• ED Clinical Core

Access Layer Switches - Scheduled Network Outage Notification - November 19th at QEH - Completed

Impacted Areas:

Units 1-9 (All Units), Infection Control, Classroom G, ICU/CCU: Critical Care, Health Records, L&D
Nutrition Services, Pastoral Care, ITSS EUS Office, Pharmacy, Staffing Office Room, Telecommunications, Doctor's Lounge, Physical Medicine

Nov 19th Outage Status Update:

We are pleased to confirm the successful and efficient execution of Nov19th's coordinated outage across QEH TR3, TR8, TR9, and TR16.

Success Metrics & Scope:

• Completion Time: Concluded at 11:54 PM, approximately 2 hours ahead of the scheduled 2:00 AM completion target.
• Clinical Scope: Successfully migrated and restored network services across all targeted zones, including:
  • High-Acuity Areas: ICU/CCU, L&D, Pharmacy, Units 1-9 (Med/Surg, Rehab, Gyn/Mat).
  • Support Services: Nutrition Services, Infection Control, Admitting & Pastoral Care, Main Elevator Zones, and all associated offices/lounges.
• Key Outcome: Zero critical incidents reported during cutover or post-validation. Service restoration was confirmed with operational leads on-site.

This achievement reinforces our operational rigor. We are now focusing all preparation efforts on the upcoming TR12 (Emergency Department) migration on Dec 10^th 2025.

Access Layer Switches - Scheduled Network Outage Notification - October 22nd at QEH - Completed

Oct 22nd Outage Update: 

We are pleased to confirm that the TR4 outage activity was successfully completed as planned.
Work began at 11:00 PM and was completed by 1:24 AM. All services have been fully restored, and operations have resumed to normal.

All post-cutover testing was successful, and no issues were reported. The Service Centre has been notified and provided with the All-Clear, along with escalation instructions for any network-related concerns at the CTC on Thursday, October 23rd.

QEH EUS and Network Operations teams will continue to provide on-site, and remote support as required to ensure stable performance following the activity.

Access Layer Switches - Scheduled Network Outage Notification - October 8th at QEH - Completed

NOTE: Desk side support tomorrow will be done by onsite hospital desk top techs: Erik Brown, Jennifer MacDonald, Mike Boudreault

Access Points Migrated to-date (PCH and QEH)

Access Layer Switches - Scheduled Network Outage Notification - September 17th at QEH - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - September 3rd at QEH - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - August 28th at PCH - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - August 6th at Multiple Sites - Completed

Access Switches - Scheduled Network Outage Notification - July 16th at QEH - Completed