PointClickCare is Prince Edward Island's province-wide solution for collecting, sharing and utilizing resident information for Long-Term Care. It forms part of the Electronic Health Record (EHR) system.
For PointClickCare user support:
- For PointClickCare support: Log a ticket with the ITSS Service Centre either by calling at 902-620-3600 or email at servicecentre@gov.pe.ca. It is imperative to advise the Service Centre advisor of your current work location (Household) within the facility and the phone contact number to reach you to ensure your request can be addressed in a timely fashion.
- For Training support or Implementation issues/questions: Please contact PCC support at LTCSolutionOffice@ihis.org.
User Request Forms
New Student Request Form [PDF]
PointClickCare User Access Form (Fillable) [PDF]
Travel Nurse Form [PDF]
Training Resources
“In PointClickCare, How Do I?” Manual
The Department of Health and Wellness (DHW) and Health PEI (HPEI) is embarking on a journey towards improved resident quality of care with the implementation of electronic charting and a Province-wide approach to conducting resident assessments.
Project CRADLE is the name and acronym given to the project of replacing paper charts with electronic charts in all long-term care homes on PEI. CRADLE represents what the new information management system will enhance for long-term care. It stands for Care Planning, Reporting, Assessments, and Documentation for Long-term Efficiency.
The core project objectives are:
- Improved Resident Quality of Care
- Reduced Administrative Burden
- Enhanced System Planning and Benchmarking Capabilities
- Improved Collaboration and Scalability
What will the software do for long-term care?
In the first phase of Project CRADLE, we will be implementing the following features for PEI’s LTC homes:
- Census management / resident profiles
- Event scheduling
- Infection and illness tracking
- Trust account management
- Electronic assessment and care plan completion from point of care devices
- Streamlined processes for lab orders and results and referrals and consults
- Electronic record transfers to and from other long-term care homes
- Standardized completion of an internationally recognized resident assessment, the interRAI LTCF [VIDEO]. This will result in the ability for homes to show off the great work that PEI LTC does with the Canadian Institute for Health Information (CIHI), and continuously receive up-to-date best practices for resident care.
Once this first phase of features is implemented in each PEI LTC home, there will be more features rolled out to work towards integrations with other healthcare systems in the Province (i.e., Pharmacies, Home Care, CIS).
Learn More
FAQ [PDF] (Jan 2025)
Canadian Institute for Health Information (CIHI)
interRAI LTCF [VIDEO]
PointClickCare
News & Happenings
Letter from Project Sponsor [PDF] (Apr 2025)
Letter from Project Sponsor [PDF] (Jan 2025)
Contact
For questions about the project timelines, contact Peter Lawlor (pwlawlor@gov.pe.ca).
For questions about training and communications, contact Jen Pitre (jrpitre@ihis.org).