e-Health

Modernizing Health Care Connectivity Project - Rolling Network Outages

Access Switches - Scheduled Network Outage Notification - July 16th at QEH - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - August 6th at Multiple Sites - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - August 28th at PCH - Completed

Wi-Fi Controllers - Scheduled Network Outage Notification - September 3rd at QEH - Completed

Access Layer Switches - Scheduled Network Outage Notification - September 17th at QEH - Completed

Access Points Migrated to-date (PCH and QEH)

Access Layer Switches - Scheduled Network Outage Notification - October 8th at QEH - Completed

NOTE: Desk side support tomorrow will be done by onsite hospital desk top techs: Erik Brown, Jennifer MacDonald, Mike Boudreault

Access Layer Switches - Scheduled Network Outage Notification - October 22nd at QEH - Completed

Oct 22nd Outage Update: 

We are pleased to confirm that the TR4 outage activity was successfully completed as planned.
Work began at 11:00 PM and was completed by 1:24 AM. All services have been fully restored, and operations have resumed to normal.

All post-cutover testing was successful, and no issues were reported. The Service Centre has been notified and provided with the All-Clear, along with escalation instructions for any network-related concerns at the CTC on Thursday, October 23rd.

QEH EUS and Network Operations teams will continue to provide on-site and remote support as required to ensure stable performance following the activity.

Access Layer Switches - Scheduled Network Outage Notification - November 19th at QEH - To Do

Impacted Areas:

Units 1-9 (All Units)
Infection Control
Classroom G
ICU/CCU: Critical Care
Admitting Records
L&D
Nutrition Services
Pastoral Care
ITSS EUS Office
Pharmacy
Staffing Office Room
Telecommunications
Doctor's Lounge
Physical Medicine

Upcoming Scheduled Outages:

Date

Backup Date

Outage
Window

TR

# Switches

Location

October 8th, 2025

October 15th, 2025

11 PM - 5 AM

TR10

6

Main Level - CTC

     

Total

6

 

         

 

October 22nd, 2025

November 19th, 2025

11 PM - 5 AM

TR4

7

Main Level - Radiology 24/7 (DI)

     

Total

7

 

         

 

November 19th, 2025

December 10th, 2025

11 PM - 2 AM

TR9

4

Main Level - Pastoral Care

November 19th, 2025

December 10th, 2025

11 PM - 2 AM

TR3

6

Lower Level - Unit 8

November 19th, 2025

December 10th, 2025

11 PM - 2 AM

TR8

3

Main Level - Unit 3

November 19th, 2025

December 10th, 2025

11 PM - 2 AM

TR16

2

Main Level - Near Main Elevator

     

Total

15

 

         

 

December 10th, 2025

January 21st, 2026

11 PM - 2 AM

TR12

10

Main Level - Emerg (ED)

     

Total

10

 

         

 

January 21st, 2026

February 11th, 2026

11 PM - 2 AM

TR5

11

Main Level - OR 24/7

January 21st, 2026

February 11th, 2026

11 PM - 2 AM

TR17

5

Main Level - Same Day Surgery 7am-7 PM

     

Total

16

 

 

 

 

 

 

 

February 11th, 2026

February 18th, 2026

11 PM - 2 AM

TR7

9

Upper Level - Lab

 

 

 

Total

9

 

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